Store Policy
Customer Care
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Contact Information:
For any assistance, questions, or concerns, our dedicated customer service team is available via email at Velure.ae@gmail.com . We strive to provide prompt and helpful support to enhance your shopping experience.
Returns:
While we aim for your complete satisfaction with every purchase, please note that we generally do not accept returns. However, if you receive a defective or damaged item, please contact us within 7 days of receiving your order. Provide photo evidence of the issue, and our team will work with you to find a suitable resolution.
Defective Items:
In the rare instance of receiving a defective or damaged item, we want to rectify the situation promptly. Contact our customer service team with clear photos of the issue, and we will guide you through the necessary steps to address the problem.
Privacy & Safety
Data Collection:
We collect and use customer information strictly for order processing, delivery, and communication purposes. Rest assured that your personal details are kept confidential and are not shared with any third parties.
Security:
We prioritize the security of your personal information. Our website employs industry-standard security measures to protect against unauthorized access, disclosure, alteration, or destruction of your data.
Cookies:
To enhance your browsing experience, our website may use cookies. These small text files are stored on your device to improve functionality. You can manage your cookie preferences through your browser settings.
Product Safety:
All our products adhere to stringent safety regulations. Hazardous items, if any, are clearly marked, and safety information is provided. We prioritize the well-being of our customers and ensure that our products meet the necessary standards.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- APPLE PAY